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[Travel News]: Booking Holdings expands loyalty program to Priceline, Kayak and Agoda

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The following is the [Travel News]: Booking Holdings expands loyalty program to Priceline, Kayak and Agoda from [Skift] recommended by TheTourAttraction.com:

Prior to launching the Genius program in 2016, Booking Holdings took a dim view of loyalty programs.

After five years of operating its Genius loyalty and discount program on Booking.com, parent company Booking Holdings is expanding the scheme to sister brands, including Priceline, Agoda and Kayak, Skift has learned.

Travelers who log into these sites will be able to access these rates and perks, such as room upgrades, thus expanding the program’s reach, a Booking Holdings spokesperson confirmed. Booking Holdings did not announce the expansion.

The move by Booking is clearly designed to expand its customer base and to take more share from the big hotel chains.

Qualified properties with ratings of at least as high as 7.5 out of 10 can opt into the program by offering discounts of perhaps 10 to 20 percent to guests, and in return they get increased exposure on Booking Holdings’ sites, generating heightened demand.

Properties can also target where they want these discounts to apply by city or state, for example, and can offer additional 5 percent discounts to business travelers. They can also extend the discounts to friends and family of Genius program members.

Commission rates are unaffected by Genius program participation.

“From Magnuson’s perspective, it’s gratifying in this economically sensitive time to see a global firm like Booking leverage its marketing and technology to help hotels, rather than to drive share price at the expense of small businesses,” said Thomas Magnuson,  CEO of Magnuson Hotels.

Magnuson properties, as well as affiliated independents, can opt in to participate.

Booking Holdings’ expansion of the program — which some hoteliers deride as more of a discount program than a loyalty plan — may not be met with uniform applause from segments of the hotel industry.

After all, the Genius program can discourage some consumers from joining chains’ loyalty programs, and eat into direct bookings on hotel websites. The discounting also undercuts hotel pricing at at time when many brands would like to push average daily rates higher.

Participating in the Genius program gives properties higher visibility on Booking.com, and now with the expansion also on Priceline in the U.S., Agoda primarily in Asia and Europe, and Kayak, as well.

Prior to launching the Genius program in 2016, Booking Holdings took a dim view of loyalty programs, citing them as often confusing to consumers. But the company has obviously now bought into the program’s merits.

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